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How can we help?

Answers for everyone in the family, from joining for the first time to sharing the tree.

Getting started

  • How do I join my family's Olive?
  • What is Olive?
  • Who can see and change things?

Adding and fixing

  • How do I add a relative, memory, keepsake or recipe?
  • How do I fix a mistake?
  • I deleted something by mistake. Can I get it back?

Sharing and inviting

  • How do I invite family?
  • What can people outside the family see?

Olive in your chat app

  • How do I use Olive from Claude, ChatGPT or Grok?

Account, billing and privacy

  • How do I get a copy of everything, or have it deleted?
  • What does the household plan include?
  • How is my family's information kept private?

Still need help?

Ask the person who runs your household, or write to hello@thisolive.com. A real person reads every email.

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